"Horrible Estate Manager!"
We rented the Plantation estate last September….and while the estate itself was beautiful and charming; the unprofessional estate manager Tania really tainted our time in Hawaii! The Jacuzzi did not work, and when we finally got a hold of Tania, she informed us that it had just broke a couple days before we arrived, however we found out later that it had been broken for months. Prior to our arrival, we had asked specifically if everything on the estate was in working condition, and were told that indeed it was. This was an obvious lie by Tania…and for the rest of our stay, we were unable to use the Jacuzzi as the water did not heat up. My husband asked Tania to have the owner call us back, which she promised to do….but never did! Additionally, 3 months after we came back home….our deposit still had not been returned to us. It was only after we repeatedly called Tania, did we finally receive the check……a full 4 months after we vacated the property. The contract stated it would be returned within 30 days after our departure. While Tania promised us an additional refund for the broken Jacuzzi (a rather paltry sum we might add!)….to this day, a full 7 months after we departed the property, it has still not been refunded to us (excuse after excuse why she has not sent it yet). Repeated attempts to reach Tania have been futile; she has not returned even one of our many calls! On the rare occasions that we did speak to her about our deposit, there was always some excuse as to why we had not received our money. The Estate itself was very beautiful….but our experience with Tania left a very bitter taste, and we certainly will never return to that property again! We have traveled all around the world, and this was by far the worst experience we have ever had with a manager. The only highlight was Kiri, the caretaker, he was an absolute doll….and did everything he could to make our stay comfortable! We highly recommend he be promoted to be the Manager of the estate, he would be certain to do a much better job than Tania. My recommendation if you do choose to stay here, is to make absolute sure everything is in working order before you arrive. And if Tania is still the manager expect to be on your own. She gave us the impression that she did not plan to be there much longer.