There was no one to actually talk to-all texting, things were broken-garbage disposal was broken, completely clogged and overflowing on the counter and floors-and took many days-3 total, to fix, informed there were suppose to be 6 towels/wash rags per bathroom and only had 7 total for 2 bathrooms and when asked for more, informed to just wash what we had. Wasted 3 days waiting on room to be fixed. Stains on walls, paint chipping from walls, no curtains on the windows, cabinets destroyed in bathrooms, ceiling bowing in the kitchen, fans creeking all night, beds sounding like they will fall apart, stones by elevators coming up and tripped on them. Overall, the room and service was awful. Will never rent from them again. When asked how things could be fixed-thru text only, all that was said was sorry for the inconvenience. 3 out of 7 days ruined and basically "oh well" was said. A lot of money for a single mom of 3 and no one seemed to care. Very disappointed