It took us over 45 minutes and 3 people later to get the correct code (which just so happened to be the previous tenants code) to open the door. It randomly worked. We had to take a chance to go to dinner with the fear of not being able to get back into the condo. The property manager said they could not come out that day to fix the lock, but would be out the next day. We discovered the following day that the door didn't lock at all now. HOA was supposed to be contacted. I reached out to the main office that night and they also made a request to have the door looked at. The following day, late morning, I ran into an HOA employee. He gave me their direct number, which I called. After questioning, I learned that no one was contacted on the first or the second day, the local manager said he did get the work order from the night before, which was from the main Vacasa line. They came out once, then had to come back, couldnt fix it, so they left and said they would be back a third time. At 5pm, I called and he said he wouldn't be back, so I called the main line. There was no way to secure the door while inside. There was not a deadbolt or chain, so each night we slide a bench to secure the door. The property was chosen specifically for the location to the ski school. They did give us the option to change, but nothing was comparable to our location. We packed up the day before we were suppose to leave and went and got a hotel. I was not comfortable having multiple people in and out, knowing our door does not lock (the repairman brought multiple people with him each time). Vacasa has called and said they were refunding two nights, but we have not seen a refund on our statement yet. The home itself was great. It was located near Mountain House Ski School, had plenty of blankets, additional heaters, multiple humidifiers, etc. We loved the home and location, but did not feel safe.