2/10 (非常に不満)
Lansing C.
2024 年 10 月 12 日
Property Listing was Fraudulent
Overall, the hotel was nice, but it was not what I paid for. I paid for a studio with a kitchen from Oct 9 - Oct 11, but I received a single hotel room (I have documented proof). I was extremely disappointed because the person listed the property on your site as a studio with a kitchen. I spoke with Nerico, the manager on duty at Wyndham who confirmed that the listing was different from what the owner reserved for me. He was very empathetic, but could not help me because I had already checked in, and there were no rooms available like the one I needed. He was willing to help because I had been scammed by the person who was allowed to fraudulently list the property on your site. This is fraud and I am entitled to a full refund. I have a strict diet and need to cook my own food. This negatively impacted me because I had couldn't cook. I did not find out that the room was a small single room until I returned from Walmart with groceries (I have documented proof). I had to throw everything away. I called and texted the person that listed the property on your site to no avail. I also called Vrbo and spoke with Muhammad who confirmed the property listing was incorrect. He tried reaching the owner while we were on the phone, to no avail. Muhammad told me that he sent the owner an email and would let me know when he heard something back. Thus far, I have not heard anything else. This was a horrible experience.
Lansing C.
2024 年 10 月に 2 泊滞在