Initial contact and communication great. Lots of helpful information provided before arrival. Unit was as described - 2 BR/BA, kitchen appliances, etc. Beach toys, chairs, wagon provided and beach was 10 minute walk from unit’s front door. Island Grill (next to outdoor pool) had $5 t-shirts - great for cheap souvenirs.
The stairwells of the complex are dark and dingy. The elevators are slow. The carpeting is stained throughout the complex. There are very unpleasant smells all over- heavy chlorine, musty, syrup. The unit’s proximity to the pool/hot tub area was good/bad: great for quick access but bad for the odor and the noise of other guests using the facilities until at least 11:00pm each night of our stay (M-W). The complex has several tennis courts that are first come-first serve; unfortunately all courts were occupied by a collegiate competition for the duration of our stay.
As for the unit itself- The front door is very beat up, an unsettling first impression. Although there were instructions to unlock the door, instructions were not provided how to lock the door. The unit had a bad odor. Floors of the unit were dirty. Blinds and ceiling fans were dusty. Dishwasher had bad stench. Broken closet door in master bedroom. With the exception of the flooring in the bedrooms and flat screen TVs, most aspects of the unit are very dated. Appearance of mold on shower curtains and around fixtures. Mold/mildew likely doesn’t happen with regular and thorough cleaning that guests have a right to expect, especially when charged a cleaning fee.
Final note- the owner’s messaging from the outset of our booking was to notify their team if anything was not to our satisfaction. The gesture is appreciated but with only three days for our stay we made the decision to forgo disrupting our plans to wait around for a maintenance/cleaning crew to address the issues described above.