グレートイースタンスキーロッジ

Thank you for sharing your experience with us. We're glad to hear that the property was spacious enough for your group of six and that you found it to be a nice place to stay overall. We apologize for any inconvenience caused by the condition of the dirt road, especially if it affected your ability to access the property. We'll take your feedback into consideration and see if there are any improvements we can make to address this issue. Regarding the difficulty of the walk to the slope, we understand your perspective. While we strive to provide accurate descriptions of our properties, we'll take another look at how we describe the ski-in/ski-out access to ensure it aligns with guests' expectations. We appreciate your feedback and hope to have the opportunity to host you again in the future. If there's anything else we can do to enhance your experience next time, please let us know.

Thank you for this wonderful review. We are glad that you and your family have enjoyed your stay. We hope to have you back here again soon!

Hello, Justn! Thank you very much for taking time to write this review. We are happy to know that you and your family had a great time during your stay. I hope that we can welcome you back again soon on your next trip!

Hello Anne, We are happy to hear that you were pleased with certain aspects of your stay. The other factors mentioned, like the deep snow and other environmental circumstances, common during a good winter in Vermont, and undoubtedly beyond our control as the vacation rental company. Winter is in full effect and lasts long in Vermont, which is the draw for people visiting from all over the country, as Killington offers the best skiing trails in the Northeast. In regards to the cleanliness of the property, specifically the toilet, we want to highlight that the cleanliness of each property is our main priority. Our mission as a company is to provide stellar housekeeping and cleaning services, especially in the wake of COVID-19, which may require extra time in some cases. Our housekeeper was in the process of cleaning it when you arrived and although on a time constraint, she was able to fully complete the cleaning process. We have been receiving a high volume of reservations lately, including late check-outs and early arrivals, and sometimes the task of completing our exemplary housekeeping practices overlap with guests' arrivals. The health of our guests and staff is of utmost importance to us and we will continue to strive for that excellence. Thank you.

Thank you for your 5 star rating!