When we saw the listing we thought it would be the usual hospitable place to stay with the kids. However, when we got the checkin instructions they told us that they didn’t provide towels, sheets, or pillow-cases. They did have pillows and blankets, but along with the rug in the en-suite bathroom they had clearly not been laundered in a very long time. There was also mold on the shower head, this place had not had the deep-cleaning that they claimed on the listing or in the check-in instructions.
We had to scramble when we first arrived, as they were incorrect in saying there would be toilet paper: there wasn’t any. There also wasn’t hand soap, dish soap (there was dishwasher detergent), or garbage bags.
Much of this could have been acceptable if it were disclosed on the listing.
The property owners were also really demanding in their written communication. They were VERY particular about how we MUST be out by 10AM on checkout day (which is hard to do with three young kids) so that they could perform the deep cleaning for the next tenant that they very much seem not to be doing. They’re also super clear that guests must remove the trash to a dumpster while then failing to tell us where the dumpster is. My wife and oldest found it, about a block away.