4/10 (不満)
Amy
2024年5月20日
良かった点 : 清潔度、設備とサービス、コミュニケーション
気になった点 : 施設のコンディションと設備
We were so excited to go back to the St Regis. Upon arrival our the unit was very hot and no ac. We called to rental company to be told we cousins get help until the next day. The next morning we called again and a tech came out who was very friendly but told us the ac was dead and he couldn’t fix it. Also we lost internet and had no internet the whole stay bc the vendor was gonna update the systems. The rental agency sent us a ac window unit but it was loud and non optimal. Also they told us we can call the internet carrier in our vacation they couldn’t help. When I asked for a refund or discount they offered a minimal discount to book with them for a week which was very disappointing. Needless to say the unit was great but won’t be going there again due to the lack of care for us as a customer,
Amy
2024 年 5 月に 3 泊滞在