6/10 (普通)
Dick & Si D.
2022 年 7 月 27 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
This property is not well kept . . . challenges . . . challenges
This property may well have been properly maintained in the past but its current maintenance is sub-par & in need of basic maintenance to make it acceptable for the rates being charged.
Our experience started after booking & paying in full 6 months in advance when we received a call to cancel our reservation because another party wanted it for 2 weeks overlapping our 1 week stay. Contractually not an acceptable request.
When we arrived we immediately noticed the extremely dirty windows & near impossible to open rear sliding door. I had to add some liquid soap to the door track so my grandkids (11 & 14) & wife could open it. The windows had not been washed & most had incredible cobwebs and dirt streaks. The decks & patio were covered w/pine needles, spider webs and debris. Electrical wires hanging from the rear roof and the hot water had a notable sulfur smell – It needed a chlorination treatment. The sliding door did not have a lock (but equipped w/a weathered piece of old wood as a stop). The 2nd story windows had considerable pine needles and spider webs between the exterior of the glass the storm windows. These windows were unprofessionally installed allowing the weather, debris & insects to enter between the panes. We were told by the property manager that cleaning these window were the responsibility of the ‘owners’. When requested they were not willing to share with us the owners contact information so we could address this issue directly . . . in other words – live with it or leave – which was offered by the property manager 2 or 3 times during our discussions.
Other issues w/the property included several substandard conditions including:
- grease laden oven drip pan & stove top griddle
- non-functioning vertical blinds on the kitchen sliding door
- the front door knob hardware was not functional
- notable sewer odors in the basement caused by an open & unsealed in-ground septic crock
- a basement ceiling light hanging from its wires
- there was a hot tub (not included in the VRBO listing) that had a seasons worth of leaves, dirt, pine needles and stagnant water on & in it. A notable safety issue if anyone stepped on the dilapidated top
- several outdoor & indoor electrical outlets installed w/o covers creating a safety issues & a code violation
After our notices the property manager sent out cleaners to address the concerns but were not equipped to handle our repair & cleaning requests. Not a good experience !
Dick & Si D.
2022 年 7 月に 7 泊滞在
