2/10 (非常に不満)
Samuella
2024 年 12 月 22 日
気になった点 : 清潔度、施設のコンディションと設備、コミュニケーション
This property is advertised as an "entire home," but the top floor is locked for the owner's use and inaccessible to the guests. The kitchen and living room are on the second floor with a nice view. However, the two bedrooms and the bathroom are located behind the garage.
Bedroom 1 faces a view of trash bins, and Bedroom 2 faces a water tank. Both bedroom window handles were broken, so there was no ventilation throughout our 4-night stay. The downstairs area, including the bedrooms, has no air conditioning.
The mirrored wardrobe shown in the main bedroom's photo is actually a laundry room, not a built-in robe.
In the kitchen, the water reservoir of the coffee machine contained algae, which was extremely off-putting.
On the second night, the electric heater provided by the host exploded less than an hour used. Caused a total power outage across the house, including all lights, power outlets, and water supply. We sent an urgent message to the host, but they never responded. We had to wait over 10 hours without electricity before resolving the issue ourselves by searching online.
Additionally, ongoing construction across the street started as early as 6 AM, making it impossible to sleep or relax during our stay.
Upon checking in, we requested a refund and check-out due to the property's condition and false advertising, but the host denied our request and offered no compensation.
If you want your holiday ruined, this is the place to stay.
Samuella
2024 年 12 月に 4 泊滞在
