2/10 (非常に不満)
宿泊されたお客様
2024 年 7 月 29 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Dirty & dingy
Now I know why you don't allow for pictures. The neighborhood itself is dirty. Pulling up to the property, the first thing you see is an old hot tub leaning against the fence. The alley to the private driveway is littered with garbage & discarded furniture. The gate is not electronic nor does it lock. The screen door does not have a handle and the front handle didn’t lock (just the deadbolt).She did eventually fix the lock. The wifi was unreliable. The Casita was well furnished, but dirty. I spent the first night shopping for cleaning supplies. The floors were oily with a 2-5 inch wide layer of grime along the edges, dried food on the floors & counter. The fridge & cupboards were full of random leftover food, black stains & holes on the walls, grime on all the doors, only one window, and a portable cooler that stopped working. Came home one night to find bedding tossed around the common area (over the fence, the fitepit and bench.) All the planters were full of dead plants or weeds. I was late heading into work one morning because there were a group of homeless people camped outside the gate to the private drive. The owner did respond by calling the police to disperse them. VRBO advertises free cancelations & changes, but they don't disclose that it is up to the owner to fullfill your request. We had to change this booking from 9 wks to 5 weeks & the rate per night doubled so my total was the same & had to negotiate back & forth with owner. Still paid more per night.
宿泊されたお客様
2024 年 6 月に 36 泊滞在