Ana, the owner, was very available any time we needed anything. She and her husband have stocked their home with every essential you could imagine. The home is beautiful and well laid out. At any given time, there were only 6 of us spending the night, but we could have had 5 more and still had plenty of room. The downstairs is where the pool table, foosball table, and x box(provided) were located. This was the perfect area for the older kids while the adults enjoyed the views from the porches, kitchen and living room upstairs. All rooms have a view of the lake. The only thing that was concerning was the steep driveway, which goes straight down. It is something we got use to, but in times of ice/snow, it would concern me a bit more. Otherwise, everything was perfect and we enjoyed every second of our stay. Ana and Rick are delights to work with.