We stayed two weeks at this property and we enjoyed everything immensely! The house was perfect in every way and the pool was very secluded and clean, adjacent to a nature preserve. Securing the home upon checkout was an issue, as in the past, we have always entered a code at the front door to enter and exit. The day we had to check out, I called the local contact three times inquiring as to what the checkout process entailed. He did not respond to any of my calls. Three hours later, as I was driving, my wife fielded his call and was subjected to a rude and condescending tirade excoriating her for not securing the home. Had he responded to any of my calls in a timely manner, the issue would have been resolved.. As intuitive as the local "Ambassador" thought the check out process was, it was not spelled out in the manual provided.