4/10 (不満)
Dana L.
2024 年 10 月 16 日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション
Misrepresented
The main feature for us was the patio, quiet and creek front space. Estees Park is known for its quiet nature setting. The 1st night was excellent! We had a 2 hour encounter on our patio with a beautiful bull elk. We planned to hike the following am and return early for a quiet night on our patio enjoying this solitude. Instead, we awoke to workers at our windows, seeing us in our undies. They were there setting up for a wedding within a couple of feet from our patio and the entire green area between us and the creek. This was at 8am, plugging in for the amplified speakers under our windows. Upon inquiring at the desk, we were told this wedding was booked months ago but we could check out if we did not like it. There was ample opportunity for them to tell us well in advance so we could make an informed decision. We left for several hours and when we returned the wedding guests were using our patio. The front desk manager could care less and were very clear that they did.not want to hear our concerns. From set up to break down was 11 hours that we could not utilize our rental unless we pulled our blinds and stayed inside. That was not why we booked this condo. Their responses were uncaring, short and extremely degrading and rude, as if we were the problem. This even after they were sent pictures of the wedding quests on our patio. Our recommendation is that they book the wedding party in the rooms overlooking this area. Very disappointed!!
Dana L.
2024 年 10 月に 3 泊滞在
