Our family of 14 arrived at designated check-in time of 4 PM, with 4 of our children and grandchildren awake since 3 AM to catch a 5:45 AM flight from Iowa. After unloading 3 vehicles for our 2 night stay, we discovered beds with either no linens at all, beds that appeared to have been slept in, a single crumpled towel in each bathroom, layers of dust on the glass top tables, mouse droppings on the dirty countertops and in the silverware drawer, dead flies on the window sills, dirty carpets, and a laundry room piled high with towels and sheets , the status of which could not be determined.
2G WiFi did not connect to the internet.
Only 1 of 13 iPhones could receive a signal strong enough to call the contact number, and the mailbox was full. A text was finally answered, and phone contact made with the owner. When conditions were explained, the owner said,"I find that puzzling. I was there personally yesterday". I asked if he could get a cleaning service there, but he couldn’t until morning. I asked him to come personally, but he couldn’t because he was "in south Buffalo and had worked all day". I told him we couldn’t stay in these conditions, and his response was that we were the "first to complain in 10 years". He also said he uses VRBO and in comparison, his home was great. He said "you must have been lucky", when I replied that we’ve always had good experiences with our rentals through these agencies.
We packed up our 3 vehicles and returned home, a very tired and disappointed family. Much preparation had gone into making this trip, our Christmas gift to the family, a ski holiday, possible.
I wish I could insert pictures in this review. The health department should close it down.