2/10 (非常に不満)
Thomas P.
2021 年 3 月 10 日
Do not book this
I booked the property and my money was taken and they canceled my reservation less than 24 hours prior to check in via message on the app which I never saw. I arrive with my family with no place to stay, so I had to find a new place to stay. It's been almost a month and I still haven't been refunded my over $1200. VRBO just tells me they are sorry and I should be contacted via email. Here we are 4 weeks later and multiple phone calls later with no refund. If I could rate it zero stars I would because to accept the reservation, take my money and then cancel with zero notice is unprofessional. I also rate VRBO 0 stars for their handling getting my money refunded. This was the first time I've had a problem and will definitely be my last.
Thomas P.
2021 年 2 月に 4 泊滞在