2/10 (非常に不満)
Aaron H.
2024年4月26日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Urgent Resolution Needed: Access Denied and No Support Provided
We were excited to stay at one of the properties listed on VRBO, expecting a relaxing getaway for a wedding we were attending as groomsmen. Unfortunately, our experience turned into a complete nightmare right from the start. Upon arrival, the door code provided to us did not work, effectively barring us from entering the property we had booked and paid for.
Despite numerous attempts to contact VRBO for immediate assistance, our pleas for help went unanswered. With no alternative accommodations provided and standing stranded, we had no choice but to seek last-minute lodging elsewhere, significantly disrupting our travel plans and budget.
What has been even more disheartening is VRBO's subsequent refusal to acknowledge their role in this debacle. Requests for intervention and a refund due to this clear service failure have been ignored, leaving us both out of pocket and immensely frustrated.
This review serves as a public appeal for VRBO to take responsibility, rectify this injustice, and ensure no other customer has to endure such an unfortunate experience. We are still awaiting a fair resolution and hope that this review will prompt VRBO to finally address our concerns.
Aaron H.
2024 年 4 月に 4 泊滞在