パノラマの海の景色を望む見事な灯台のロケーション

Many thanks for the five star review. We were sorry to see the reference to ‘mold’. In fact the comment is misconceived. If our guests had mentioned their concerns to us during their stay we could have reassured them that what they had thought was ‘mold’ was in fact ‘efflorescence’. The ground floor walls of the ‘Longhouse’ are 168 years old. For 165 of those years they supported outhouses of the lighthouse (built in 1843 and still operational). Since we rebuilt the outhouses and added the ‘Longhouse’ the marine salts that had accumulated over the years have been slowly emerging from history. Efflorescence often occurs on masonry construction, particularly brick, when water moving through a wall brings salts to the surface that are not commonly bound as part of the cement stone. As the water evaporates, it leaves the salt behind, which forms a white, fluffy deposit, that can normally be brushed off. The resulting white deposits are referred to as ‘efflorescence’ and have nothing in common with ‘mold’. Following the departure of guests we regularly brush down any traces of salt deposits which may have emerged . Allergy sufferers (and the owner is one) have nothing to fear whatsoever and efflorescence does not have any implications for them.

Dear Clive, Many thanks for your excellent review. We are delighted to hear that you enjoyed your return visit as much as your first. Thank you also for your constructive comments regarding some improvements that you would like to see carried out at the property. Having followed up on these by email with you directly, I am glad to report that we have taken immediate action upon a number of your very helpful suggestions. We are always happy to receive constructive feedback from our guests as we aim to offer them the best experience possible of this magical part of the Wild Atlantic Way. We look forward to welcoming you back some time! Kindest regards, Margaret

Dear Steffen H., We have read your review. We are disappointed that you have taken the opportunity to criticise the property in ways that you never brought to our attention during your stay. Three days after your arrival you emailed me and I contacted the local manager who immediately attended at the property to address any concerns that you might have. After our manager had attended with you (twice in two days to make sure that you were thoroughly satisfied), she offered (without cost to you) to provide extra cleaning services and linen changes during your stay but you declined this offer. I specifically asked you to contact me if there were any other concerns or queries. You did not get back to me during the remainder of your two week stay but waited until you were home to post the above review. Notwithstanding the two or three issues that you had brought to my attention at the beginning of your stay, for which I then apologised and now do so again, I am afraid that the tenor of your criticisms must be completely rejected. The kitchen cabinets are not in a state of disrepair. They all close as they were designed to do, and always have. The furniture is of excellent quality and is very comfortable. Electric light bulbs sometimes blow and there are plenty of spare bulbs left available. Our local manager offered to show you how to light the barbecue grill but you declined her offer saying that you did not need it. It works perfectly. A spider can spin a web in a matter of hours but the image you paint would lead the reader to expect to be greeted, upon arrival, by Mrs. Havisham of Great Expectations! In the days immediately before your arrival you contacted me with a list of requests (including a request for 3 x baby high chairs and 3 x baby-cots for three babies, each under 1 year old). We were surprised that we had not been made aware, at time of booking, that the ‘4 children’ in your party would consist of three babies and a 3 year old toddler, especially given the nature and location of our lighthouse property and the warning on our vrbo page that ‘the property may not be suitable for small children’. Still we made every effort to accommodate these requests. We would kindly ask the reader to read through some (or all) of the other 34 reviews on this page (including those posted in the weeks prior to the one under reply) and to make his or her own mind up about the fairness or otherwise of this review.

Hi Kerri, Thank you for your magnificent review. We are delighted that you enjoyed your stay at the Lighthouse property. We are also very grateful to you for your suggestion that the mattresses in the Longhouse are in need of updating. We have taken your suggestion on board and have ordered new mattresses. We look forward to welcoming you back again soon. Best regards, Margaret.