Property Manager communicated well and quickly responded to a request to de-ice the steps. The property is located in a good area, close to shopping and dining. Overall, the Townhouse was clean, but the carpets needed to be vacuumed. The face cloths were cruddy and felt like scouring pads, and the toilet paper had brown stains on them. Thankfully, I brought my own face cloths and towels. The worst thing of all is that we saw roaches in the kitchen and dining area. Very upsetting. This is a no frills property. Furniture is very basic and of standard quality. There is one TV located in the living room with only Netflix, no cable. Vrbo should have better standards for clients who list with them. I will not trust this process again.