2/10 (非常に不満)
Shelli W.
2025 年 4 月 16 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Disappointed
You are required to use a third party check in website which requires a non-refundable fee of 39 or a refundable 1000 hold. I am in process of moving so my budget is very tight and the extra hidden cost to checkin wasnt doable for me. The host agreed to pay the fee after Vrbo customer sevice informed them it wasnt in the listing or rental agreement, which I was grateful for. Once on the home, there was some minor issues of cleanliness, baseboards not cleaned, inch of dust under the beds, the cabinets were dirty and paint chipped on them and mold on the ceiling in the cabinets. I informed the host and wasnt going to mention it not that big of a deal even though i spent over a 1000 for 8 day stay. I needed to extend which wasnt possible due to other incoming reservations. I was offered the lower init of the property for another week and I was grateful that i wouldnt have to move all of my belongings to another properrty as i had things i was going through to put them in storage or donate. Checkout was at 10 am and i went over the checkout time. But i was waiting for lower unit to be ready so i could move my stuff downstairs. At 1230 the cleaner arrived and i was still getting things out and just outting them in the yard. She immediately began taking pictures and acting appalled at how much work she thought she was going to have to do. She said theybdidnt pay her enough to do all this extra. I told her i would have it all cleaned by the time she was odne with the li ...
Shelli W.
2025 年 4 月に 8 泊滞在
