2/10 (非常に不満)
Jim B.
2021 年 7 月 26 日
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Horrible customer service
When we first arrived the front desk agents told us the wrong building for our room and when we came back to find out where to go she had an attitude with us. It took housekeeping a long time to bring us towels after we got out the pool but when I went downstairs to find out what was faking so long they were giving them out to other guest at the pool. I needed extra blankets in the middle of the nights and no one was at the front desk, after searching for someone the staff members I found did not speak English and when I found someone that did they brought me blankets with a holes in them. For the price I paid for this property I expected better customer service/hospitality. Then when I got home they charged me $40 claiming I took items out of the basket of goodies they left in the room when I know that’s a lie b/c I put those items up high in the cabinet so my children would not take them. Horrible stay horrible service
Jim B.
2021 年 7 月に 2 泊滞在