湖畔の隠れ家＋ホットタブ・夕日眺望・ポイントペリー

Thank you for sharing your experience and for choosing to stay with us. We're delighted to hear you found the home clean, comfortable, and enjoyed the stunning view. We also appreciate your comments about the windows and blinds, and we’ll ensure they are serviced for easier use. Regarding the hot tub, it was thoroughly checked before your arrival, and everything was in proper working order. Unfortunately, we discovered a leak after your departure, which caused the water level to drop, affecting its ability to heat. The issue has since been fully addressed and resolved. We perform routine maintenance on the hot tub several times a week to ensure it is always at optimal performance. We did give you a partial refund for the inconvenience. Our check-out process is designed to be simple: place used towels on the bathroom floor, clean up after yourselves, lock all windows and doors, and sort garbage into the appropriate bins. Unlike hotels, preparing an entire home between guests requires more time, and the 10 AM check-out allows us to provide a clean and welcoming space for the next arrival. We appreciate your thoughtful feedback and thank you for respecting the property and our housekeeping team. We look forward to welcoming you back for another peaceful and enjoyable stay!

Thank you for your kind words about the cottage and for highlighting its convenient location and our responsive team. We're glad you enjoyed your stay overall! While we don’t advertise a full oven, we do provide an air fryer, toaster oven, and BBQ grill to offer guests a variety of cooking options. We’ll look into making that clearer in our listing to help set expectations going forward. As for the public lookout nearby, it’s a popular feature for its scenic views and sunsets, but we understand it may feel less private during peak times. We appreciate your feedback and hope to welcome you again in the future!