2/10 (非常に不満)
Derek U.
2025 年 9 月 30 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
We had one of the most disturbing experiences we’ve ever had at a rental. When we arrived, we entered our booked suite to find the TV on and another guest’s belongings scattered throughout. We immediately left, fearing we had walked in on someone, and contacted the host. After a delay, the host claimed VRBO “messed up” and given the other guest the wrong room. He told us the guest had “just arrived” and the room should still be clean, even offering to “tell us where the cleaning supplies are.” When the other guest returned, however, he told us he had already stayed overnight and the room was messy — directly contradicting what the host said.We were left with two unacceptable options: stay in a dirty room another guest already had the code for, or move into his room, which the host had also given him the code for. With no deadbolts or secondary locks, we spent the night knowing a stranger could walk in at any time.The room we ended up in was much smaller, lacked a bathroom sink or mirror, had no AC control, and a very small bed. Even ignoring the safety concerns and inconvenience, this unit rents for 30% less than the one we booked, yet the host wouldn’t refund that difference — let alone make amends. Instead, they admitted it was an “inferior suite” and offered only a 150 credit toward a future stay, ignoring the security and cleanliness issues.We strongly caution anyone considering this property: the host does not take safety, security, or cleanliness seriously.
Derek U.
2025 年 9 月に 2 泊滞在