4/10 (不満)
Lindsey
2022 年 10 月 7 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度、コミュニケーション
Before we had drove 8 hours to get to Bear Creek Lodge
for a wedding weekend, I had called the front office and confirmed that we would be able to retrieve our room key after check in hours as our estimated time to get to BCL was after midnight. I was told that we could find our keys on the front desk with my name on the envelope with keys inside. Fast forward to 1:30 AM when we arrived with no one in the front office and no keys to get to our room. All BCL could say that they had simply forgot to do it. We were not pleased as it was the middle of the night with snow on the ground. We also were on the phone with a very rude after hours employee that was affiliated with BCL.
Once we were able to have someone come bring us our key, we got settled into our unit. The room was nice with a clean bathroom, towels and a cozy feel. When we peeled back the sheets, there was hair, crumbs, dried body fluids and grass in the bed. HOW DISGUSTING. There was a housekeeper that made the bed look pristine and didn't bother to make the bed when there was no mistaking that the sheets were soiled. We had to then call the rude customer service employee to get it fixed in the middle of the night.
Overall, we felt that a few, not all, of the employees of BCL were cutting corners/lazy and did not make it a satisfactory stay. We do not plan on returning and would not recommend others to stay there. There are other stunning places to stay in the Mountain Village/Telluride area.
Lindsey
2022 年 9 月に 2 泊滞在