The landlord sent us the WRONG front door entry code , so we were locked out upon arrival. We called the phone number she posted on VRBO, and it was a wrong number. We were stuck until, luckily, we were able to reach her by VRBO message. Her response was "Oh, that's not the right entry code," and "Oh, VRBO must not have updated our phone number on the site." (What if we had arrived at midnight as originally scheduled?)
The landlord's pre-visit instruction was to find the wifi password on the kitchen wall. Nope. We had to contact them to get it.
On the third evening, my wife was pulling open the kitchen freezer door and it's wood panel covering fell off and almost smashed her foot. The landlord said "The freezer door seals extra well because it's Sub Zero so your wife must've yanked on it like the Incredible Hulk." My awesome wife is 5'1" 65 years old and was on the trip to help her recover from Stage 3 cancer.
The landlord chose to insult my wife to my face, instead of ensuring that when you pull on her freezer door handle, the freezer simply opens, instead of attacking you.
The landlord promised to get in touch with us the next day to get the freezer door repaired and also to repair the non-functioning jets in the master br jet tub. She then blew us off the rest of the trip and never contacted us again.
The "luxury" master br had a big cardboard box stored in it right along the wall, as well as bare wires hanging out the bottom of the tv, a missing dresser drawer handle, a jet tub with non-working jets, and a toilet brush in its bathroom that was so disgusting, I won't describe it.
The kitchen had a broken sink sprayer button and blew breakers when you used some of the appliances, with no instructions on how to re-set the breakers.
One of the guest bedrooms had a broken closet rod just laying against the wall out in the open.
This was a "luxury" rental?