4/10 (不満)
Stephanie C.
2025 年 9 月 24 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
The cottage itself was fine. A little dusty inside but good enough. But the trash situation outside was terrible and dangerous. When we arrived there was a trash can with a bear lock laying on top of another trash can. I assumed they both had locks and were empty. But the one on the bottom had NO BEAR LOCK and was FULL of loose, unbagged trash. Around midnight we heard noise outside and discovered a bear had pulled the trash cans over, smashing my headlight in the process. There was trash all over the ground, so i had to clean that up in the middle of the night. We reported this to Vacasa immediately and the next day a man came to "remove the trash" but he only took the trash bags out of the bear lock bin. The trash can full of loose trash was not touched at all. We again reported the unsafe conditions but no one came to remove the trash for the entire time we were there. Apparently other reviews from months ago mention the unsafe trash conditions. This is a known problem that keeps being ignored. Would not recommend staying here, especially if you have children or pets. Its not safe and Vacasa wont help you. They wouldnt even offer any sort of partial refund to make up for my vehicle's damage, and the fact I was cleaning up someone else's trash in the middle of the night. Won't ever book through Vacasa again.
Stephanie C.
2025 年 9 月に 4 泊滞在
