2/10 (非常に不満)
Aliyah
2025 年 4 月 20 日
気になった点 : 設備とサービス
Pathetic communication.
After paying for the accommodation, a message was put up (2 days before the arrival date) that the accommodation was not available. I did not see thos message and so we arrived to find out there was no accommodation for us. Why did I not get an email to inform me. Why was I expected to "check the messages in case the booking may be cancelled". How ridiculous and what poor communication.
I still have not received any formal correspondance telling me that the booking had to be cancelled, and explaining to me when and how I get a refund of my payment.
Aliyah
2025 年 4 月に 1 泊滞在
