2/10 (非常に不満)
Carl N.
2025 年 9 月 23 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Dear Vrbo Customer Support,I am writing to formally demand a full reimbursement for my recent Vrbo booking under reservation number [HA-QCM09R] Property ID: 2618949 ].Grounds for Reimbursement1. Severe Health and Safety Hazard – Upon arrival, the property was infested with mice. This was not a minor issue; it posed a direct threat to my family, especially my children, who could have been bitten and exposed to serious health problems.2. Unsanitary and Misrepresented Conditions – The beds were on the floor, and the property bore no resemblance to the pictures and descriptions used in the Vrbo listing. These were false advertisements and a violation of consumer trust.3. Impact on a Disabled Veteran and Family – As a Veteran with a disability, I have the right to a safe and habitable accommodation. These conditions caused extreme distress and hardship to me and my family, violating both consumer protection standards and my rights under fair housing and disability accommodation protections.Documentation SubmittedI have already sent complaint letters and supporting photographs that clearly document the infestation, the unsafe sleeping arrangements, and the misleading nature of the listing.Legal and Consumer ProtectionsUnder state health and housing codes, rental providers are required to maintain safe and sanitary conditions.Consumer protection laws prohibit false or misleading advertising, which occurred here when the property was marketed as suitable and safe.
Carl N.
2025 年 9 月に 3 泊滞在
