2/10 (非常に不満)
Janna O.
2024 年 7 月 27 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Property has a smell issue - Beware! Health issues and ruined our vacation.
We got to the property Saturday night. I had to email to ask check in information two days prior - it was never sent over after full payment. As soon as we walked into the house we smelled a strong odor. The AC was on and all the windows were open. We looked around and there were 7 febreze plug ins and multiple odor absorber pots throughout the house. We thought that was odd but had to head out to dinner. The smell was still there the next morning. After a day at the beach we came back and the smell was overpowering. I emailed the property manager and she said they have a known issue and think there is a dead mouse somewhere. There was also dog hair over all the carpet and she stated they had the house deep cleaned, clearly not. The smell was so bad we had to turn the ac off and had fans going to try to cool it down and get the smell out. After being told we’d get a refund we left, we spent our time there dealing with allergies due to excessive air fresheners and trying to air out the smelly house. Two of us have ashama and had to use our inhalers frequently. We got a very small refund and had our vacation ruined, we have a 1 year old and other kids, smelling dead mice is so bad for your health. I’m appalled that they would know about this issue and still rent it! Pay to have it taken care of instead of covering it up with air fresheners- they should be ashamed of themselves. If they had called and told me prior to arriving we would have made alternate plans and were stuck
Janna O.
2024 年 7 月に 5 泊滞在
