Big Canoe Mountain Cabin Near Golf, Lakes, Beaches, pools & Hiking Trails

We’re sorry the beds weren’t comfortable for you. We do want to clarify, however, that the mattresses are brand-new memory-foam mattresses. They were new at the time of your stay, so we were surprised to see the comment that the beds “need new mattresses.” Of course, mattress comfort is very subjective, and we understand that different guests have different preferences. As for the amenities, the pool, watercraft, and other recreational activities are community amenities and are not part of the nightly rental rate. A vacation rental, much like a hotel or resort, provides the accommodations for the rental price, while certain activities and amenities have additional fees. For example, even a Disney resort stay does not include admission to the parks and every activity in the price of the room. We appreciate you staying with us and taking the time to share your feedback

Thank you so much for staying at our home. Please come back soon.

Thank you so much, please come back anytime. Much appreciated.

Thank you so much. Please come back again

Thank you so much. Please come back anytime.

Thank you

Thank you. !!!

We are unsure of what you are referring to in saying constant surveillance. Big Canoe is a gated resort with gate attendants 24/7 365 days. We have a security camera above the front door that checks on our checkins just like a video doorbell. Our camera also alerts us to bears and pets. Because we do not want our guest finding a bear on there doorstep at night when you go out. And for pets, its the POA rules that all pets are to be leashed at all times. They cannot run freely. The camera alerted that there was a pet outside our home in the driveway, it was unleashed and I reminded you that your pet cannot be unleashed. And the barrage of questions is very confusing. You asked over 20 questions related to your checkin, your guests, your stay at the house, pets, and even when you accidently cancelled your reservation and I had to contact vrbo to correct that for you. All these conversations where very cordial and polite. And you seemed to be appreciative of the help that we gave you during your reservation process to the day of checkout. VRBO is a company that handles the reservations and there system cannot be compared to systems like Airbnb. I can agree with you on that. But, your three star review, is a reflection of the home we have provided for your stay and not the VRBO service. My wife and I are home owners that share our homes and we do everything to make your stay at our homes as perfect as possible. Our past reviews show that. And this is why I think your three stars is unjustified. And your last chat with us on your day of check out was as follows. Good morning. Everything was done on the check list, started the dishwasher and we didn’t use the outdoor trash bin. Just a note, the toaster doesn’t work. Thank you for the lovely stay. So you can see, as well, as any other reading this review, that you didnt seem to have a three star stay, but more of a five star stay.

Thank you so much