6/10 (普通)
Jan S.
2023 年 10 月 27 日
良かった点 : コミュニケーション、掲載情報の正確さ
気になった点 : 清潔度、チェックイン
Some issues
The property was on a very busy road. On arrival we attempted to enter the property using the instructions we were given via the keypad after numerous attempts we had to phone the lovely housekeeper who informed us the key was under the mat by the front door! Access to the property was an issue and difficult there was four of us and we were all trying. It was only when we had to contact the housekeeper on another issue that we were handed a’card’. There was no light in the en suite bathroom it was broken the person in this room said it was an issue. The bathroom and the other en-suite had no hot water and again the showers were very complicated (they only worked properly when the hot water problem was sorted out) we phoned the owner she phoned the housekeeper who came round and went straight to the airing cupboard and pressed a switch which heated the water, if only we knew!!
A Welcome Pack addressing these issues would have been helpful before and during our stay. Also, all the manuals for the various kitchen equipment could be kept in there, along with routes on how to walk to the town by going through the park and not along the road. We found this out from a friend who knows BS. These are hopefully helpful suggestions. The house was certainly adequate for all of us and we had a good stay.
Jan S.
2023 年 10 月に 3 泊滞在
