My family and I checked in to this cottage and the first thing we noticed is it had not been fully laundered. Floors were filthy, the refrigerator as well. The beds had not been made. As if this wasn't disappointing enough after a 2 day drive, we found the toilets and showers had not been cleaned as well. I won't go into full detail of what we found there. So my family and I spent the first few hours after a long trip cleaning the house. We tried to salvage the initial let down, and enjoyed the next few days, as it is in a beautiful location. On day 3 (I believe) we had a strong storm come through, knocking out the internet. Considering we have teens in our family, this was a big deal. We tried everything we knew how to do as far as re-setting the wireless routers and such. Finally, my wife decided to call the owner (we had tried to not complain up until this point) to ask for help. We were told to contact the internet provider...so we had no choice but to handle it ourselves. After an hour on the phone with them, we had it back up and running. My wife had mentioned to the owner the problems we had with the place being dirty. She graciously apologized and as a token of her good will, she sent over 7 lobsters for us to cook. A nice gesture....until we tried using the lobster pot only to discover it had a hole in it. After the trip was over, I noticed that our deposit check that we had sent 6 months prior had never been deposited. We contacted the owner, who at that point said she had a copy of the deposit and the check and we should check with our bank again. We did, and no record of the check had ever been deposited. So, we contacted her again, and were simply told thanks for bringing it to her attention and please mail another check. Our bank is 1/2 hour away and we were required to cancel the check and sign the form in person. Grudgingly, we obliged and mailed out another check. A very frustrating experience indeed. We felt like we had to do a lot of work throughout the stay that paying guests should not have to. I personally am educated and 25 years employed in the hospitality industry, and this was not handled properly at all. She is fortunate we are patient and honest people. We were disheartened with our experience here, which is especially unfortunate considering we were celebrating our parent's 50th wedding anniversary. She did say that she would rectify the housekeeping problem for the future. For the next family's sake, I certainly hope so.