4/10 (不満)
Nick M.
2024 年 11 月 1 日
良かった点 : 清潔度、ロケーション
気になった点 : チェックイン、コミュニケーション
Property ok, management needs to be tightened up
Overall, the property was ok -it had its faults but nothing major that seriously impacted the trip. However, this was the most frustrating stay I've had, due to how the owner manages the property.
The location is nice and secluded and the home looks beautiful. The many large windows let in a lot of light, which makes for a great space in the spacious main living area.
The home has some strange quirks and minor issues, and to the host's credit, they did offer to send someone over the next day, but we were planning to be gone from the property every day (as would anyone visiting the Smokies in fall) and we didn't feel comfortable with someone entering the home without us.
The main issues were with the host's management of the property. They use a separate guest portal outside of Vrbo and want guests to go through that for everything -check in, communication, etc. That portal is easy enough to use, however it isn't easy to access. (Vrbo doesn't allow hyperlinks or copying in messaging on the mobile app)
I was driving on check-in day and asked for them to text me the portal link and/or my access code and they wouldn't (even though they said they would).
Several hours later (2 hrs after check-in time) I got an email with an access code. However, I wouldn't have received this if I didn't have a habit of checking my junk folder. They would only communicate via email thereafter.
Also, they send a separate rental agreement that we also had trouble accessing upon reservation.
Nick M.
2024 年 10 月に 5 泊滞在
