2/10 (非常に不満)
susan C.
2024年4月10日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
terrible experience
I did not have a good experience. I had to email the morning I left for directions on how to get into the premise two times. The home was hot, 84 degrees and no working AC. The smoke detector was beeping and the guest bath had a cracked toilet seat. We called the management company and they offered to give us back our money, but we had no where to stay. The next day they sent someone out to look at the air conditioner who could not fix it until they day we were leaving. Also the TV in the front room did not work. There were no house instructions provided on how to get it to work. I asked for a full refund and they gave it to us, but was told we have to leave by 8pm. It was Thanksgiving day! Luckily we found a hotel, but it was more expensive
susan C.
2023 年 11 月に 5 泊滞在
