The house itself was clean, spacious, and should have served us well. However, upon arrival, we learned the tap water was shut off and the hot tub was not working. Once the water bill was paid, the water came back on but not in time for us to shower (after hiking) before our dinner reservations. Despite maintenance efforts, the hot tub never worked, which is why we chose this place and paid more than other options in Luray.The real frustration came when I asked for a partial refund due to the non-functional hot tub. The response from the host was a definite yes. That was in late April, and it is now early June. I have contacted the host every other day for 6 weeks and have received only empty promises, but have not seen a refund.The house is great, but the management is not. The insufficient management is the sole reason for my 3 out of 5 stars.