Norm was a pleasure to deal with throughout the entire process, which lasted nearly a year as one has to book things quite far in advance on Maui. He was very quick to respond to all inquiries, and provided helpful information whenever asked.
The room is small, but is sufficient, and really has everything one needs--we stayed for two weeks and the only thing we could have used that wasn't there was a pair of scissors. The kitchen and bathrooms have everything you need, and they also provide a boogey board, which my daughter loved, and a cooler, which we used almost every day. The room is clean and very comfortable.
Two items, in particular, stand out as being the best part of this room. First, its location--it is in the perfect place on Maui. The Whaler village is right next door, with several good places to eat, and and ABC store for those items one might need to buy. The beach cannot be beat, and Black Rock is within walking distance for snorkeling. Within a few miles north or south, you have access to grocery stores and everything else you would want in West Maui. Lahaina is only 5 minutes away and is a good place to walk around for shopping. The second is that, at night, this room is quiet, and the sleeping accommodations are very comfortable. A good nights sleep every night for two weeks!
The hotel is very clean and well maintained, and the staff were extremely friendly--kind of nice to be greeted by name when one checks in at 9PM after a full day of traveling.
As such, this room is easy to recommend enthusiastically. We will happily stay here again if we return to Maui. Even my daughter, who is a bit picky, said: "This was the perfect room!" Can't get higher praise than than. :)