2/10 (非常に不満)
Sarah P.
2025 年 4 月 28 日
良かった点 : 清潔度、ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Ruined our weekend
The photos are not accurate at all. When we arrived at the rental, we were worried we walked into the wrong house. It didn't look like the photos at all. Unfortunately, the house looked abandoned as the furniture was minimal. The living room has a couch and tv. That's it. No rugs, decor, anything in the photos of the home. The bedrooms did have beds and side tables but nothing else. The dining room is a table and metal chairs. They did add a pool table, which was not on the listing. That's the list of furniture in the house. The empty walls just have a lot of nails. We opened the hot tub but it wasn't smelling right.The house was clean and I do appreciate that. This listing's title currently starts with the word "Cozy", which is what I was looking for for our girl's weekend. We were pretty disappointed. I feel catfished. I did contact the host, Constantine, and he apologized for my first impression and for the lack of accurate photos. The host is aware of the false advertisement. I was happy to pay the rental amount for the cute home in the photos, but that it not what we walked in to. I requested a 50% refund and the host did not respond to this until after I contacted VRBO with photos and they contacted the host. The host responded with a partial refund and banned me from renting their properties again. I am loyal to VRBO. I think they offer a wonderful service and I will choose them over a hotel every time. Unfortunately this one location was not a cozy stay.
Sarah P.
2025 年 4 月に 2 泊滞在
