Deena is the most customer-service oriented owner you will ever know. She answers emails, texts, etc. nearly instantly no matter what time of day, will set up any activities you want in advance, works with you on the menu, liquor and wine list, and even helped us with VIP entrance at the airport, birthday cakes, a fire show, and she did it with incredible efficiency. Working directly with the owner is way better than using a travel agent or vacation broker.
Once you are on property, Majordomo Juan takes over and handles literally anything you could possibly need, sets up drivers, organizes the golf carts, sets up massages, etc. all while also running the bar for your group all day. The rest of the staff on property working under Juan are fantastic. There are people quietly cleaning the pool every morning, the room cleaning crews are quick and efficient, the gardening is perfect, and they even do laundry if needed. Andres helps Juan with the bar, your luggage is handled for you, truly a first class experience.
Chef Ozzy in the kitchen is really talented. The food was always fresh. We had truly incredible meals, breakfast, lunch and dinner that were inventive and paired well with the wines we chose. Lobster tail and steak, huevos rancheros for brunch, baked fish, all were amazing.
The Villa is perfectly maintained and has everything:. snorkeling right off the sea walls of the Villa, two pools, hot tub, all immaculate. Do not miss a chance to stay here!