オーシャンフロントビューティフルリゾートコンド

Very poor communication from guest. A simple issue can’t be mitigated if the guest doesn’t want to communicate. Upon notification, we immediately wanted to send our manager to access and mitigate. Guest stated that was no big deal and that they didn’t wantwant us to do want us to do anything…just be informed. Manager persisted and asked if they didn’t want her to come right away could she come the next morning. The husband met her and together they searched for bugs but could find none. Again he stated that they expect a few bugs in a tropical environment and don’t worry about. Since they were only there a few days they asked that we not do anything about it until after they left. Later, the wife demanded a 30% discount. She sent different pictures to VRBO, but not to us. We demanded that VRBO send the pictures to us. VRBO, after reviewing her communications told us that this was a minor incident and no refund was in order. They sent an email a few days later and said there was nothing to be done and the case was closed. The cleaner notified us right after the guests left that the guests left an unusual amount of food crumbs in the dining and kitchen area. IEven asked VRBO for the guests address to discuss and send them a fair discount. VRBO said I would have to ask the guest. I left a phone message and a text but still have never heard back. We have never had any bugs before or after (accept a few bees that briefly settled on one of the outdoor chairs never to return). Strange and impossible communication from guest.