4/10 (不満)
Meggie F.
2025 年 10 月 9 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
Excellent location, and parking was easy. Could not access property on time due to housekeeping emergency - we received no proactive notification of this. Reason for poor rating: The purpose of this stay was to attend my grandma’s funeral at Arlington National Memorial, which I communicated at the time of booking. When we are literally AT THE FUNERAL and I’m preparing to deliver the eulogy, Natascha messages me asking to enter the property because she needs to add a router extender since the downstairs unit (not ours) isn’t getting cable TV.I reply reminding her I’m at a funeral, and since our dogs are in the unit and I’m worried about them escaping, it would be better to wait until we could return to the property. I said we planned to checking on the dogs after the funeral, and could be there by 4:30.Her response?“OK, I will see if I can wait that long.”Seriously? How is a lack of cable TV an emergency? Everyone has a TV in their pocket, it’s 2025.We left my grieving family and rushed back as soon as the funeral was over. Natascha came in and did something with the internet while loudly on speakerphone with someone. No expression of condolences. I was in shock.We planned to stay an additional night but at this point the treatment was so disappointing that we left the next morning and didn’t even request a refund for the unused night. Wasn’t even worth the aggravation.I have literally never had any experience like this at any home stay - ever. Avoid.
Meggie F.
2025 年 9 月に 3 泊滞在