Sunset Reset, Sun soaked days! - BREATHTAKING GULF VIEWS- pools-pristine beach-golf cart

Thanks for staying with us.

I don't typically respond to reviews especially 5 star reviews but I want to clear a few things up. 1) In general and I wish it wasn't this way, but sadly many items that are easily "repurposed" lets call it, often times are, which includes the full length mirror, cleaning supplies, even toilet paper beleive it or not. We once had a behind the door mirror in the master closet earlier this year. Apparently it was either broken and not reported or stolen. I wish this was more uncommon than it actually turns out to be. And who really gets screwed when something is taken or broken and not reported? Future guests!! I wish it wasn't this way but we can't overcome this even with cameras. We allow people in our home and "trust" they will respect it and our property. Most do, many do not. We understand things happen, just be honest and tell us. But when something is stolen or broken and concealed, its the next guest that misses out. How I found out the mirror was missing is from this review. We've even had guests get into our supplies closet and consume (or take or both) ALL of our laundry detergent or other cleaning items they may have wanted, just as an example. Ethically this is clearly wrong but perhaps even more significantly, my cleaner has to run out and buy detergent to wash sheets, cleaning supplies, etc for the next guests. Time and expense away from where she should be. Completely unfair to her! So this is a major issue we have to deal with and the result is. unfortunately, some things become unavailable.....many permanently, sadly. 2) on salt and pepper, I provided brand new shakers of both just 2 weeks prior. No possible way it was all used up in 2 weeks. Likely another example of "repurposing". Packets of salt and pepper is a good suggestion and perhaps something we should consider. 3) On the drain issue, I didn't understand the issue at all, as the question I received was "do you have any drano?" That was it. I asked some questions and got no response. It wasn't til after reading this review that I pieced together enough info that I now understand what bathroom we are talking about and what the actual issue was. Until I read this review I thought the issue was in the master bath shower. I got no response to my questions so I was literally blind and unable to contribute to a pathway forward. I should note, if the review is the first time an owner is hearing of an issue or any details of the issue enough to be able to contribute to a solution, that is NOT on the owner and def should not be how things are done frankly. Now I beleive I pieced together what transpired: the shower in the second bath (not the master) has a hair catcher in the drain (which is not exclusive to the south, they have these in the midwest also). The hair catcher has been in there for 2 seasons now, although I cleaned it out when I was there 2 weeks ago. Have never had any issues reported pertaining to the hair catcher filling up in a matter of days. Apparently the hair filter was doing its job and caused the drain to slow as the hair accumulated in the hair catcher. To have to clean it twice in 5 days is extraordinary and seemingly more an indication of substantial hair lose rather than a high maintenance hair filter needing lots of attention from the guest. This filter is cleaned by the cleaner (or is supposed to be) after every guest stay. Given this is the first time we have encountered anyone having an issue, it never dawned on us that this is a feature of the house that needed to be explained. We will take that advise to disclose this but suffice it to say, this really has never been an issue in 2 seasons of high volume renting. On feedback in general: if you stay with us you will see for yourself that we repeatedly ask for your feedback but we prefer it to be private as often times when feedback is provided via a review which is not the appropriate place for it, it is devoid of contextual facts and therefore very easy to mislead (intentionally or unintentionally). So we welcome feedback (on ways we can improve), we simply ask that it be private so as not to mislead potential future guests.