The check-in process was a little rocky. I didn't receive an email or message from the host with any information on how to gain entry to the rental. I had to call Zillow and speak with a representative. Thankfully, she was very helpful and contacted the host for us. He was very responsive once we could reach him. The house (a 3 unit rental) was much larger than anticipated, but lacked necessities. There were 3 washcloths for 5 people, 5 bath towels for a 2 night stay, 1 spoon, and the cleanliness left a bit to be desired. It was also very noisy with the other residents. Also, a note about "famous Silver Street": it was NOT family friendly. A bunch of bars, strip clubs and an "adult" store. Was not comfortable going for my morning run in the neighborhood.