Cozy Home - Walkable to Downtown Senoia

Thank you for the feedback Lowell. We are definitely hoping to update the carpet as part of future renovations but we keep it cleaned and we have it regularly scheduled for deep cleaning (every other month) so I am surprised to here it is soiled and we will definitely look into this. The house is within walking distance to Downtown Senoia, but definitely depends what part of downtown you are headed to and your comfort. The home is 0.7 miles to downtown. Thank you for staying in our home, we hope you had safe travels home.

Hi Karri, thank you for the review and feedback. We discussed several of these items, including the window which I did have maintenance come look at and order a part for. Our maintenance was unable to get out during your stay, and we apologized about the lock but do have an alarm to ensure the safety of our guests. We door dashed sponges and soap and a towel, and were notified it was delivered so we were not aware an additional towel was not received. Our home is stocked based on guests duration so for the 4 nights you were there. If there was need for additional items such as garbage bags we were unaware. When you made me aware of the towels I immediately had supplies sent and would have done the same with trash bags. A home is subject to wear and tear and we are working on the blinds and light switch, but do not feel that these impact the quality of anyone’s stay. As we continue to work on improving our home for guests, we take pride in knowing you did enjoy your time in our home as you even looked to extend your stay but our home was not available. Thank you for taking the time to provide feedback.

We would like to warn others on hosting Missy. She was a difficult guest to host from the onset. Her initial feedback was around beds being too low for her parents and the toilet getting clogged. These are outside of our control, as the beds match what is in our posting, and we were never presented any concerns on the height or asked about it prior to the stay. We also have no control over how guests use the toilet. We can absolutely service concerns brought forward within our span of control immediately, which we have always done. The concern over the ants we tried to address, I reached out to our exterminator who was on the property within the last week and asked our cleaners if they noticed anything to see if this was ongoing or was news to us. Both let us know they had not seen ants. Even after her stay we went on the property and there were no ants. When I asked Missy for pictures over her concerns, she stated she was unable to send pictures on the app or via text message, which is not true. I offered to work with her through VRBO on a cancellation since the home was not to her liking, which she refused. It got to the point where she was just listing items each day of her stay that she wanted to complain about such as cabinets or linoleum which again she did not provide pictures of, and we can’t address until she leaves anyway. Why would you continue to send complaints when we can’t do anything until you leave, and we’ve offered to work through cancellation and a refund with you? I was concerned that she was just trying to get money back on her stay. I tried to just stay polite and wish her safe travels. We take very good care of our property. Have a landscaper out there regularly to try and maintain the yard, have top end cleaners, an exterminator, and a plumber and maintenance team ready to address concerns. We do not advertise that this is a new home, and it has its flaws with it being an older home. It does have older cabinets and kitchen counters and we have previously hung pictures on the walls, but we do not advertise granite countertops or a flawless new home. I’m sure everyone can understand that homes are lived in, and we have guests in and out so it will never be perfect. We are saving to do some renovations to the home eventually, but again as I’m sure most can understand things are expensive these days. We have had consistently good reviews on all platforms, including VRBO ahead of Missy’s stay. Please take her review with a grain of salt as she was one of those people that was determined to find an issue without accepting any proposed solutions from us as hosts. We have sent VRBO proof of how our home looked prior to and after Missy’s stay to show that the house is clean and matches our posting, so they are aware of how she is as a guest going forward. They were also dirty dishes in the dishwasher when we arrived at the property after our stay, and we have concerns about Missy referencing hosting family at our home for a wedding event as this was never presented to us and there were only 7 guests listed on the reservation.