4/10 (不満)
Nell B.、Bowling Green, KY
2023年4月19日
良かった点 : チェックイン
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Very disappointed and left a day early
Sadly, this property didn't live up to how it was presented online. When we got there, we were surprised to find that the property wasn't a house but rather a converted former college faculty housing unit (this is problematic because we travel with our dogs). The housing unit sits on the former Sue Bennett College campus and some of the buildings are vacant and run down. This made us very uncomfortable and we were concerned about our safety and that of our vehicle overnight. The rooms looked as expected from the online photos except the bedroom TV was missing. We didn't need it so it didn't bother us, but it definitely was gone before we got there. The rooms were clean for the most part. However, there is no dishwasher and no dish cloths nor dish towels. My husband used the dish soap and paper towels we brought with us to wash a couple of coffee mugs he found in one of the cabinets of the very small 'kitchen'. There is one bathroom (it's upstairs). It was clean as far as I could tell, but the sink didn’t drain well and needed some Drano. Unfortunately, the bathmat was filthy and the bath towels and wash cloths were dirty and worn out. We were exhausted and hungry so we just went to a store and bought new rugs, towels and wash cloths and didn't think to reach out to the host. My husband did a bed check that night and all looked okay except for the fact there was no mattress protector between the sheets and the mattress. Not cool. At that point, we made the decision to leave the next day instead of stay for our entire reservation. If we didn't have our dogs with us, we would have left right then and gotten a hotel room. When we left the next morning, I tried contacting the host through text, email, and phone. I got no response and the phone number was for a number no longer in service. We've stayed in 2 other Vrbo properties and they delivered. Sadly, this one was a big disappointment.
Nell B.
2023 年 3 月に 2 泊滞在
