We had a large group of friends vacationing. Communication was great. We did have an issue with the wifi and downstairs ac unit. Both were fixed by maintenance quickly. The amenities state on VRBO that there is a heated pool. When we asked about it we were told it would be $70 a day to heat it. Nowhere in my agreement did it state that, nor did it on VRBO. Overall it was a great experience, and we will for sure be booking with this company next year.