8/10 (良い)
Mark B.
2024年5月28日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Excellent accommodations - subpar communications with host
The accommodations were excellent; property was very clean and well maintained. We especially enjoyed the extra amenities of the hot tub, jacuzzi tub and pool table. We thoroughly enjoyed our stay and would definitely consider returning in the future.
However, our original booking was for 4 days; we then decided to book an extra night. This led to being charged a cleaning fee for both the 4 and 1 night stays. We tried communicating this to the host via Vrbo messaging multiple times months before our planned arrival. All we received in return were auto generated messages that never addressed the issue. We felt like we were messaging with A.I. and not the actual host. Good information was provided but it was very impersonal. We also left voice messages that were not returned. The host wound up canceling 1 of the cleaning days but we still got charged for 2 days. I still do not believe we should be charged for the day they did not show up since we gave plenty of advance notice. This is the reason that a 5-star rating was not given for our overall experience. We almost considered a 3-star overall rating due to the issue but settled on 4-stars due to the quality of the accommodations.
Mark B.
2024 年 5 月に 1 泊滞在