This is the first time I have ever left a vacation rental early and the first negative review I have ever written.We booked this property for a family graduation weekend based on the listing photos and description, which presented it as a newly remodeled, well-maintained home. Unfortunately, the property we arrived at looked very different from what was advertised.The exterior did not match the photos, with overgrown weeds, worn stairs, and a generally neglected appearance. Inside, we found multiple cleanliness issues, including crumbs on the kitchen counter, sticky refrigerator handles, fingerprints and residue on the trash can, and significant dust accumulation throughout the home, including on the stairs, fixtures, and TV.We arrived late Thursday evening and left the following morning after approximately 12 hours because we were not comfortable staying. We then paid for alternate accommodations for the remainder of our trip.The communication afterward was also frustrating. I was told a refund had been processed, but when I contacted VRBO, the refund being offered was substantially different from what I had understood from our conversations. Resolving the issue required multiple calls and took valuable time away from an important family weekend.I would not have written this review over minor issues. However, the property’s condition, the cleanliness concerns, the difference between the listing photos & reality, & confusing refund issues compelled me to help others
