2/10 (非常に不満)
Helen L T.
2023年10月7日
気になった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
I Want a Refund!
I never got any instructions from the host about checking in or the lockbox code, or how to find the place--we arrived in the dark and the winding gravel road leading up the rental was pitch black and the black numbers on the mailbox weren't visible from the street. We called the host to get the lockbox code; it took 12 attempts to get it open. On first glance the place was cute, but there were no luggage racks, no storage--no cabinets or drawers for us to unpack our belongings. The "bathroom" was tiny, with a little slot for the toilet and a cramped shower stall next to it. One towel rack, no hooks to hang our robes on or another towel. The in-ceiling heater didn't heat. There was no vent to eliminate steam or other unpleasant bathroom odors, which was a huge problem because there was no door--just an open-slatted louvered door that was too big for the door frame, wouldn't close, and offered no privacy. The bathroom sink was in the kitchen and the hot water faucet didn't work. We had to use the kitchen sink instead and it was really disgusting, as was using the toilet which was 18 inches away from the food prep area. It was gross. Our rental was separated from the adjacent one by a door--no sound-proofing at all so we could hear every word the occupants spoke, not to mention their music. I complained to the host and he responded 12 hours later. The entire experience was completely unacceptable.
Helen L T.
2023 年 10 月に 4 泊滞在
