4/10 (不満)
MissyJane8888
2025 年 11 月 3 日
良かった点 : 掲載情報の正確さ
気になった点 : 清潔度、チェックイン
The cabin is large and spacious and overall was built beautifully. The kitchen was fully stocked. The first thing we noticed was the odor of pet urine. There were pet stains all over the carpets in all bedrooms. The master bedroom upstairs had so much pet urine, that we could not sleep in it. We used air freshener and kept the door shut the entire week. The day before we left, I took a shower and laid in bed, and I think the moisture brought up old smells from the mattress. When I removed the pillows, I realized there was a pet urine stain in the bed I had been sleeping on all week. I informed the manager and showed her pictures and she apologized. She stated she would refund part of our stay and she did not. I reached out to her one week ago about refunding part of our stay and she never responded. The managers sent a text message that the owner was stopping by to give a tour, but I did not receive the message due to poor reception. It was very awkward to have the owner give a tour unannounced while I was in my nightgown. There are no curtains on the windows, the brightness of the sun in the morning made it very difficult to cook breakfast or eat at the kitchen table. The TV was in front of the windows, making it difficult to watch movies. I had to call the day before, and on the way to the cabin for the confirmation email with the code to get in the cabin. The manager sent me a text message when we got there with the code. Would not recommend.
MissyJane8888
2025 年 10 月に 7 泊滞在
