The Aubrey, 2 Blocks to Square, by Velvet Ditch Villas

A heartfelt thank you for your glowing 5-star review! We're thrilled to hear that you had a fantastic time at Velvet Ditch Villas. It means a lot to our team that our efforts to create a welcoming and enjoyable experience have resonated with you. We can't wait to have you back for another memorable stay!

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to clarify a few points. Our property is located approximately 0.2 miles from the Square, which is about an 8 to 10 minute walk, and the full and exact address is clearly provided in the check-in instructions prior to arrival time. The map shown on the booking platform provides a general area view, while the precise location is always shared directly with guests ahead of time. Throughout our communication, we remained responsive and attentive, and we did our best to assist within the guidelines of the platform. For guest safety and transparency, all communication and resolution must remain on-platform, which is why we were unable to move the conversation elsewhere. Regarding the refund request, the reservation remained within VRBO’s policy, and our decision was based on those published guidelines. That said, we genuinely appreciate your feedback and take all guest concerns seriously. We will certainly review how we communicate location details to help avoid any future confusion. At Velvet Ditch Villas, our goal is always to provide a clear, professional, and welcoming experience for our guests visiting Oxford, and we regret that this stay did not align with that standard. We wish you all the best in your future travels.

We’re so glad you enjoyed your stay. It was a pleasure hosting you, and we would love to welcome you back anytime to Velvet Ditch Villas in Oxford!

Thank you so much for staying with Velvet Ditch Villas!